Work things

What do I do at work?
The Short answer is that I run a small consulting business that provides advice to Government Agencies and small businesses in Canberra, ACT.
The longer answers follow

I have worked with some really great people and here are some of them.

MAVIS Team This team produced a software package that was awarded Export of the Year for the ACT in 2002. Their commitment to quality was outstanding.

Work Values

I was asked to put this information up on a website by some former employees. I did it for them but the things I say there are the things that keep me going at work.

These seem like a good set of principles...

Company Objectives

This is what one should expect of a high performing Company.

  1. The focus is Client Centred
  2. Achieve highly against Global Standards
  3. Reward people commensurate with contribution
  4. Communicate excellently with clients and staff
  5. The long term is more important than the short term
  6. Grow from a sound base
  7. Maintain Financial strength whilst investing in the next re-invention of the company

Desired qualities from Staff

i.e. this is what anyone should expect of an employee.

  1. Good Integrity
  2. Good Work Ethic
  3. Creativity
  4. Own the Quality of Outcomes
  5. Very good Communicators
  6. Team Oriented people
  7. Always Learning

 Desired Qualities of Managers

i.e. this is what anyone should expect of a Team Leader or Manager.

  1. Absolute Integrity (Consistent, trusted and open minded)
  2. High Performance people (Deliver what they say when they say to the standard that they set; committed to quality outcomes)
  3. Outward Focused (Staff, clients and the company come first)
  4. People Managers first (Staff are never secondary to the company or clients)
  5. Always Learning (Subject matter experts in people and their operational area)
  6. Team Builders (Make teams work for everyone)
  7. Creative (Innovative, dynamic and resourceful)

Values (shared)

  • Honour commitments made
  • Participate responsibly in the community
  • Contribute to achieving a better society
  • Clients are business partners
  • Develop mutually beneficial business relationships
  • Accurately represent the benefits of what is being sold
  • Share the vision with others and take new ones on board
  • Be honest with others in all dealings
  • Practise continuous improvement
  • Embrace challenges
  • Accept personal responsibility for your actions
  • Maintain excellent and open communications
  • Be continually innovative
  • Empower innovative thinking
  • Work to deliver team outcomes
  • Achieve stated outcomes
  • Reward people commensurate with their contribution
  • Be a learning organisation
  • Live the values
  • Monitor compliance with the values


It matters not whether you win or lose - it's how you place the blame! (just to confront people with what they might be doing)

When you point the finger of blame at someone, there are three pointing straight back at you.

If you do not know the answer that is OK. If you do not know but pretend that you do, it is not acceptable.

Remember, no matter how difficult or challenging the situation may be, what you do about it is the most important thing.

If at first you don't succeed, please avoid just working harder, using the same approach that has not yet worked.

If you say you cannot do it you are absolutely right! If you believe that you can do it, rather than hoping so, then you are also right.

Beware of false certainty. Complex situations usually need approaches based on the balance of probabilities, rather than simplistic ones assuming some certainty of outcome.

If you run out of ideas, ask someone else a question. Try someone who enjoys solving problems.

If you have spent half an hour struggling with a problem, then it may be time to involve someone else.

Do the 20% of the work that gets 80% of the result. Then think carefully about the worth of doing anything more.

Not many companies have ever gone broke by continually improving the efficiency and effectiveness of their work

Making a mistake is readily forgivable. Repeating it is a serious problem. A further repeat is cause to consider a career change.

If the choice is between the long term and the short term then the long term wins - unless you believe you will be out of business in the short term.

Do the things that you believe are right and genuinely question doing the things that you believe are wrong. You may not have the full picture.

How many people, on their death bed, say that they wished they spent more time at work.

Never forget to sharpen your axe.

The best learning and personal development happens one-on-one.

If you want to know the root cause of something keep asking why until the answer becomes obvious. If a circular justification arises, then suspect avoidance of the real issue.

Suspect all generalisations.

If you do not stand up for your self, who do you expect to do so for you?

Trust your own judgement but be prepared to see things from other viewpoints.

If you perceive that the thing is blue and someone else tells you it is green then one of you is either deluded or mis-perceiving. Be prepared to accept that you are both looking at something that is actually turquoise.

The reliability of a statement is frequently in inverse proportion to the forcefulness and frequency with which it is insisted upon.

Doing the hard work is easiest. There is less competition.

We should not regret not yet having achieved something that nobody knew how to do. Spending a lot of time inventing something that is readily available is stupid.

Ethics and principles are like muscles - they gain strength with exercise.

If you seek approval, you should never expect to be given respect.

Practise what you preach, if you want people to have faith in your leadership.

Honour is often quite hollow. Honesty makes a much more solid foundation.

Aphorisms are no more than aphorisms!.